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We automatically renew memberships paid for by Direct Debit. You'll receive a renewal email and a direct debit advance notice email to let you know when this will be collected. If you pay by card or bank transfer, you'll receive an email letting you know your membership is ready to be renewed, and you then make an online payment in .

Please email us. If you pay for your membership by Direct Debit, you'll also need to tell your bank you wish to cancel this. Please note that membership fees are non-refundable, as per our terms and conditions.

Please email us or call 020 7842 0900 to set up your Direct Debit. You must have a bank account in order to do this.

Please email us and we will update these details for you.

These are taken on or around the 7th of each month.

If you're retired, on parental leave or taking time out of our programme, you are eligible for a discount on your membership. The retired rate is for those who have reached UK retirement age and are no longer employed.

Members on maternity or paternity leave get a 50% discount on membership; we must see a letter from your employer confirming your leave dates for you to be eligible for this rate.

If you're a trainee taking time out of programme, you can have a 25% discount. You'll need to supply a letter from your deanery or training programme confirming your current situation.

You may be able to claim tax relief as your BSR membership is most likely essential for your job. ÌÇÐÄ is on the approved list of bodies approved for tax relief. Find out more about .

All receipts are available to view and download in the Invoices section within .

Yes – email us with your request.

Go to My Profile in to update details including your preferred email address, phone number, home address and workplace.

You can view them here.

In  below your Primary Workplace. It's also included in all communications you receive from us.

If you already have a membership account, please continue using your existing account rather than creating a new one with a different email address. You can update your email address at any time through your Account Settings, even if you no longer have access to your previous email address. If you’re unable to sign in to your original account, contact us and we’ll help you recover access to prevent duplicate accounts and ensure your membership, benefits, and billing remain in one place.

As part of our current Single Sign-On (SSO) setup, you may temporarily be asked to log in separately when accessing your account details and eLearning platform. Please use the same email address and password for both logins to ensure your membership information, learning history, and access remain correctly linked.

Using different login details or creating a new account may result in duplicate accounts or access issues. We’re working to streamline this experience as part of ongoing improvements to our systems.

If you are not receiving a password reset code, please first check your junk or spam email folders, as automated emails can sometimes be filtered by your email provider. Also ensure that you are using the same email address that was used to register your account.

If you still do not receive the email after a few minutes, please contact the membership team for further assistance so we can help you regain access to your account.

If you have used multiple email addresses, you may have more than one account. To avoid issues with your membership benefits and records, please contact us so we can check and help consolidate your details where possible.